Refund policy
If we miss the approved quality, we fix it first, then refund.
- Status
- Draft for legal review
- Applies to
- Every order
In plain words
3 free sample edits to check quality before any payment.
If we miss the approved sample quality, we fix it immediately.
If corrections cannot resolve it, you get a full refund on the batch.
Email hello@reframevisuals.com within 14 days of delivery.
Free sample edits
Start with 3 free sample edits to verify our quality before any payment. Free samples are one set of 3 per client and are for business product photography only, such as ecommerce and fashion brand catalogs. We do not offer free edits or samples for personal photography. For personal photos the minimum is a batch of 10 images: we review the files, send a custom quote, and start once payment is complete.
Quality guarantee
- Fix first: if we fail to meet the approved sample quality, we fix it immediately.
- Full batch refund: if corrections cannot resolve the issues, you get a 100% refund on the batch.
How to claim
Email hello@reframevisuals.com within 14 days of delivery, naming the batch and the images. We reply within 30 minutes.
What is not refundable
- Images you approved or accepted after delivery.
- Claims raised more than 14 days after delivery.
This policy does not affect your legal rights as a consumer.
Questions about this policy?
Email the studio and a person will reply within 30 minutes, or start a live chat (usually a few minutes).