What is the turnaround time for image editing?

Standard turnaround is 24-72 hours depending on service type and volume. Express 12-hour turnaround is available for urgent orders.

What file formats do you accept?

We accept all major formats including JPEG, PNG, TIFF, PSD, and RAW files. Output can be delivered in any format you need.

Is there a minimum order quantity?

No minimum order quantity. We handle single images to bulk orders of thousands. Bulk pricing is available for orders over 100 images.

Do you offer a free trial?

Yes, we offer a free trial for new customers. Upload up to 3 images and we'll process them at no charge to demonstrate our quality.

What makes Reframe Visuals different from AI editing tools?

Human editors trace clipping paths with the Pen Tool and review each image manually. Automated tools tend to fail on hair, lace, glass, and reflective surfaces; manual editing handles these cases and keeps color and lighting consistent across a catalog.

How do bulk pricing discounts work?

We offer volume discounts starting at 100+ images per order. Bundle pricing combines multiple services at discounted rates. Contact us for custom enterprise pricing.

How do I contact Reframe Visuals?

Use the ReframeCS live chat at reframevisuals.com/contact, or email hello@reframevisuals.com. Human teammates reply within 30 minutes.

How fast does Reframe Visuals respond?

ReframeCS answers common questions instantly. Human teammates reply within 30 minutes. Support runs 24 hours a day, 7 days a week.

Does Reframe Visuals have a live chat?

Yes. ReframeCS is a built-in live chat on reframevisuals.com. It combines instant AI answers with human agent handoff for complex or billing issues.

Can I get a quote through the contact page?

Yes. Describe your image volume, required service, and deadline in the chat or the contact form and you will receive a price straight away.

Does Reframe Visuals offer free sample edits?

Yes. New customers get 3 images edited completely free before placing a paid order. Ask about it in the chat or contact form.

Talk to us.

Start a live chat right now or leave your email below and we will reach out. A real human replies within minutes, every time.

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https://reframevisuals.com/support

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What to expect

Reply within 30 minutes

Our team is online 24/7. No waiting days for a quote.

3 free sample edits

Want to check quality first? We edit your first 3 images for free.

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Include your order ID

"Order #RV-00492: delivery ETA and clipping paths included?"

Name the service

"Ghost mannequin on 50 jackets, neck join only. What do you need?"

Lead with your deadline

"340 SKUs, background removal, deadline Friday 18:00 UTC. Price?"